Privacy Policy

Company Name: Kristal's Cleaning Services LLC

This Privacy Policy explains how we collect, use, and protect information when you visit our website, request a quote, schedule cleaning services, or contact us.

Information We Collect We may collect personal information you choose to provide, including your name, phone number, email address, service address, billing information, and details about the cleaning services you request. For commercial cleaning clients, we may also collect business name, business address, contact person, job title, and service-related details about the property. Our website may also collect basic technical information, such as your IP address, browser type, device type, pages visited, and general website activity. This information helps us understand how visitors use our site and improve the website experience.

How We Use Your Information We use the information we collect to respond to inquiries, provide estimates, schedule services, complete cleaning appointments, process payments, communicate with customers, and improve our services. We may also use your information to send appointment reminders, service updates, follow-up messages, promotional offers, or other communications related to our cleaning services. You may opt out of marketing messages at any time.

How We Share Information We do not sell your personal information. We may share information with trusted service providers who help us operate our business, such as payment processors, scheduling platforms, website hosting providers, marketing tools, or customer communication systems. These providers are only given the information needed to perform their services. We may also disclose information when required by law, to protect our legal rights, to prevent fraud, or to respond to lawful requests from government authorities.

Payment Information If you make a payment online, payment details may be processed by a third-party payment provider. We do not store full credit card numbers on our website unless clearly stated and handled through a secure payment system.

Cookies and Website Tracking Our website may use cookies or similar technologies to improve site performance, remember preferences, analyze traffic, and support advertising or remarketing efforts. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not work properly if cookies are disabled.

Photos, Access, and Property Information For some cleaning services, customers may provide property details, access instructions, gate codes, lockbox information, alarm instructions, or photos of the area to be cleaned. We use this information only to provide the requested service and manage the appointment. Customers should avoid sending sensitive information unless it is necessary for the service. If access codes or entry instructions change, customers are responsible for notifying us.

Data Security We take reasonable steps to protect the information we collect from unauthorized access, loss, misuse, or disclosure. However, no website, online system, or electronic transmission is completely secure. We cannot guarantee absolute security.

Data Retention We keep customer information only as long as needed to provide services, manage business records, comply with legal obligations, resolve disputes, and enforce agreements.

Your Privacy Choices You may contact us to request that we update, correct, or delete your personal information, subject to any legal or business recordkeeping requirements. You may also opt out of promotional emails or text messages by following the instructions in the message or contacting us directly.

Children’s Privacy Our services are intended for adults and property owners, tenants, managers, or authorized representatives. We do not knowingly collect personal information from children under 13.

Links to Other Websites Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. You should review their privacy policies before providing information.

Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted means you accept the updated policy.

Email: kristalscleaningservice@gmail.com

Phone: 719-439-7194